Faqs

How do I take care of my 8ADAY Hydration Bottle?

Your 8aday Hydration bottle is made of durable, eco-friendly, Tritan and is a BPA-free plastic — it is not manufactured with bisphenol A (BPA) or other bisphenol compounds, such as bisphenol S (BPS). Tritan is impact-resistant — product that can can be used without fear of shattering. Tritan is much lighter than glass — making it easier to handle without the fear of breaking, however please remember that just like other products, you should always handle it with care.

Your bottle has a convenient carry handle so you can take it wherever your day takes you. It is 100% leak and shatter proof and is dishwasher safe, however please check the water temp first, we don't recommend a hot water dishwasher. WE do recommend washing it with warm soapy water for ultimate care and longevity of your bottle. 

We recommend storing your bottle with the lid off. This will help keep your bottle looking and smelling fresh. Allow your bottle to air dry completely with the lid open. This will help to avoid unwanted moisture build up in your bottle and around the seal.

Avoid using hot liquids, fizzy liquids such as mineral water and soft drinks are not advised. Avoid leaving in direct sunlight for lengths of time, your bottle won't enjoy the heat of direct sun. 

  • Do not put your bottle in the freezer. It won't like being so cold and frozen.
  • Do not pull the straw out or pull the top section of the bottle apart it's built to be one unit if your separate the parts they won't go back together and you will break your bottle. 
  • The strap does come off the bottle.

For any further questions on how to care for your bottle please contact our support team at orders@8adayhydration.com

How do I use my 8ADAY Hydration Bottle?

We've follow the 8 x 8 glasses of water recommendation and your water bottle holds 1 Litre of fluid. Our markers are set at 8oz glasses which you can choose how much you want to drink and at your own pace throughout your day. There's no limits and no time restrictions with our bottles.

Please refer to daily water intake studies here for intake recommendations which vary for adults and children;  

Daily Water Recommendations 

Will my water stay cold?

Our bottles will not keep your water at a cold temperature all day. They do not hold a cooling element inside them. 

Shipping 

We Ship Worldwide* 

*We currently are not shipping to Afghanistan, Austria, Brazil, Chile, Colombia, Guatemala, India, Indonesia,  Iran, North Korea, Norway, Mexico, Peru, Philippines, Portugal, Saudi Arabia, South Africa, Syria, Taiwan and Yemen 

Unfortunately, the bolded countries have been recently addressed to the list due to the COVID-19 restrictions. We will let you know any updates ASAP 

Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service. 

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee. 

Please email orders@8adayhydration.com if you have any further shipping queries. 

*Please note there are delivery delays across the world due to COVID normal shipping times maybe delayed. 

How do I track my order?

All of our parcels are shipped with the correct postage carrier per you allocated country. For international orders your parcel will be handed over to your local postal company for delivery. 

Tracking Instructions:

1. You will receive your tracking number by email 2 days after your order has been dispatched. Go to click here and enter your tracking number and press the track button. You will then see the progress of your parcel.

2. Go to our TRACK MY ORDER page and simply add your tracking number 

All international parcels can be tracked through your local postal companies website once they have reached your country.

For direct delivery support please contact:

You can contact the logistics company directly, just mention your tracking number.

For delivery support please contact; PFL Logistics

 PFL Phone no.:+61 2 8355 1956  Email:support@pflogistics.com.au

If you have any issues tracking your parcel via the above support line please email orders@8adayhydration.com

Why is my bottle coming from OS?

We are a family owned Australian company, our bottles are designed in Australia and currently made OS. We source our bottle materials from all over the world and ship from OS all over the globe. 

What is 8ADAY HYDRATION Bottles returns and refunds policy?

Please read our refund policy.  

Photo evidence will have to be provided when notifying us of unforeseen fault or breakages.

 

How do I change or cancel my order?

If you need to cancel or make any changes to your order please email orders@8adayhydration.com within 2 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly. 

Please make sure you have read our Returns & Refunds Policy before proceeding. 

 

I didn't receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email orders@8adayhydration.com to ensure you provided the correct email during checkout. 

 

What currency is used on the 8aday hydration website? 

Please use our currency changer if ordering outside of Australia. 

All orders on 8aday Hydration are processed in AUS dollars.

For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However this for an indication only, 8aday Hydration process all orders in AUS. While the content of your cart will be displayed in your local currency, you will checkout using your own countries currency at the most current exchange rate.

This is the reason your confirmation email amount may differ to the amount on your bank statement. 

 

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email orders@8adayhydration.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

 

My order status is 'unfulfilled', what does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

My bottle is a pre order as stated in the description content and with a pre order button. What happens now and when do I receive my bottle/s?

When our stocks are low we release pre sale orders. You will receive an invoice of purchase, then when your pre order product is ready for shipping a tracking number will be issued.

Please note on pre order bottles we try our best to make it possible to have your bottle shipped on time. However due to COVID or postage restrictions etc this is sometimes difficult. We make a priority to be able to get your products to you as quickly as possible. Thank you for you patience and time.

Further Pre-Order Information 

As a result of increased demand, COVID related supply delays and shipping line disruptions a popular item could be set to “Pre-Order” on our website.

This essentially means that you are purchasing the goods now, but it won’t be shipped until the goods arrive here from our suppliers. All products are labelled with an “Estimated” Date of arrival (ETA) to give you a guide as to when we hope to ship your order. The advantage of Pre-ordering your goods is to ensure you can receive them… as in recent months many products have been all pre-sold before they are ready to be shipped.

In these unprecedented times however, the shipping times have been unfortunately unpredictable, and the ETA’s can change. We continue to monitor the situation daily and  adjust the ETA’s on the website as required.

Please be aware there is absolutely no obligation to keep your pre-order should we experience delays, should you simply find a suitable product elsewhere or even just change your mind. All you need to do is email us your Order Number and we will process the refund immediately.

How much water do 8aday Hydration bottles hold?  

1 Litre bottles and our glasses sizes are measured out to be 8oz

You fill it up twice a day to reach 8 glasses, it is your choice how much you drink in a day. 

How can I get in touch with you?

Our customer service team is available from 9 am to 5 pm AEST. 

Please fill out our contact page to get in touch 

 

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